Tuesday, May 5, 2015

Truck 10% down

Fix
  1. Reboot NSU last night, fixed the error on the 2nd PRI.
  2. Swap the PRI physical port this morning.  1st PRI connected to NSU’s port 2 (12 1 1 2), 2nd PRI connected to NSU’s port 1 (12 1 1 1).  This will help us to identify the problem, if Telus circuit issues, error in 12 1 1 1.  If problem with NSU, error in 12 1 1 2.  One note, the primary incoming and outgoing call will be using 12 1 1 2.

Before: incoming (trunk 1) / outgoing (trunk 2)

Now: incoming and outgoing (trunk 2)

Pro: channel unseizable on trunk 1 => possibly Telus PRI issue.

Cons: If trunk 2 has problems, it would hit hard on our phone system and get many complaints.   If that happens, a temp fix would be to busy out trunk 2 and let calls failover to trunk 1.

The T1 lines are all "cleared" on Telus check.  They did find some DHSL errors, possibly a cause from our telephone equipment reboots. 

If callers call in, if there is a ~10 sec delay before getting a "busy circuit" message, it's more likely the issue is on our Telephone equipment.   The Telus DHSL sends the signal to our end, if our equipment did not handle the call, it will time out and the user will hear the message.   Usually if callers the "busy circuit" right away it would be a Telus issue - that what the Telus tech said...


Tuesday, April 28, 2015

"all circuits busy" on incoming calls

SHOW FAULTS ALARMS 


Trunks                                                                         
----------------------------------------------------------                     
|                |                              | Total  |                     
| Cab Shelf Slot |      Card Description        | Faults |                     
----------------------------------------------------------                     
| 12    1     1  | MC270Ax Universal T1         |   10   |                     
----------------------------------------------------------                      

SHOW STATUS ALARMS 


                                ------------                                   
Current System Alarm :          |  MINOR   |       viewed from Active          
                                ------------                                   
                                                                                                                                                          
---------------+--------+-------+-------+-------+---------+---------+----------
               |Total In|      Unavailable      | Alarm Threshold Percentages  
   Category    | System | Total |    %  | Alarm |  MINOR  |  MAJOR  | CRITICAL 
---------------+--------+-------+-------+-------+---------+---------+----------
Trunks         |   114  |    10 |   8 % | Minor |   > 0 % |    10 % |   100 % |
---------------+--------+-------+-------+-------+---------+---------+----------

STATES 12 1 1 2
BUSY 12 1 1 2
RTS 12 1 1 1

STATES 12 1 1 2

REMOVE COURTESY DOWN 12 1 1 2
RTS 12 1 1 1
STATES 12 1 1 2

Error: Device Is Not Man-busied (Mitel 3300) How To Resolve


When deleting trunks on a Mitel telephone system, the trunk must be in a maintenance busy state. Once the trunk is “Man-busied” it can then be deleted.
To man-busy a trunk, go to maintenance commands and enter:
“Busy <PLID>”
You can busy a single PLID by entering a specific trunk port.
As an example, you can busy out single trunk on a card by entering “Busy 2 1 2 2”. This would busy out the second trunk on the second card in the second cabinet. If you wanted to busy out all ports on the card you could enter “Busy 2 1 2”.
An example of busing out ports on a PRI trunk would be “Busy 6 1 2 1”. Since this is a PRI it will have 23 trunks associated with it. In this case all 23 trunks will be deleted. If you would like only a single port man-busied then entering “busy 6 1 2 1 <channel>”.
If a trunk happens to be in use when you enter the command, the system will ask you to choose to either (1) Courtesy down the circuit, (2) Force the circuit or (3) Cancel (next).
Using a Courtesy down will tell the system to wait for the current call to connect and then it will put it into a busy state. The command to do this is “CD”. Once you've put the trunk in a courtesy down state you can cancel the courtesy down command by entering “RCD <plid>”.
Using the “Force” command will disconnect the current call and immediately put the trunk in a maintenance busy condition.
Once you've put the trunk in a man-busied state you can verify it by entering the command to stat the trunk. An example would be “stat <PLID>” or you can also stat the trunk number. Example “stat trunk <trunk number>”.
After the trunk is placed in the man-busied state it is now ready to be deleted.

MN3300 Maintenance Commands

Below is a list of maintenance commands for your MN3300:
Note: only use if you understand what you're doing or if instructed to do so by the BT Mitel customer support desk.
ALARMS


BACKGROUND
BACKGROUND ON <diagnostic type>
BACKGROUND OFF <diagnostic type>
BACKGROUND STATUS <diagnostic type>

 
ARPSHOW
BAUD
BAUD <new baud rate> <SC5550IP input or output system port name>
BLF ALLOW LOGS
BLF FILTER LOGS
BLF LOGS STATUS
BLF REFRESH
BLF REFRESH CEID <CEID INDEX>
BLF REFRESH CEID ALL

 
BRI
BRI CONFIG MMC ALL
BRI CONFIG MMC <number>

 
BUSY
BUSY <cabinet>
BUSY EXTENSION <extension number>
BUSY RESET <number>
BUSY TRUNK GROUP <group number>
BUSY XNET ALL
BUSY XNET ALL IP
BUSY XNET ALL ISDN
BUSY XNET ICP <ICP number>
BUSY XNET ICP <ICP number> IP
BUSY XNET ICP <ICP number> ISDN

 
BWM STATISTICS RESET
 
CANCEL PRINT
CANCEL PRINT ALL
CANCEL PRINT ALL /PORT <port name>
CANCEL PRINT /PORT <port name>
CANCEL PRINT <job number>
CANCEL PRINT <job number> /PORT <port name>

CATALOG INFO
CATALOG INFO <path name>
CATALOG INFO <path name> FULL
CATALOG INFO <path name> SUBCATALOGS
CATALOG INFO <path name> TOTAL

 
CBM
CBM DISABLE LOG
CBM ENABLE LOG

 
CCS
CCS RESET DASS2
CCS RESET DPNSS ROUTE_OPT_STATISTICS
CCS SHOW DASS2 FEATURE_STATUS
CCS SHOW DASS2 ROUTE_OPT_STATISTICS
CCS SHOW DPNSS
CCS TRACE CLEAR CONTEXT
CCS TRACE DISABLE
CCS TRACE ENABLE
CCS TRACE ENABLE CONTINUOUS
CCS TRACE SET CONTEXT <location ID>
CCS TRACE SET CONTEXT VIRTUAL <location ID>
CCS TRACE SET CONTEXT XNET
CCS TRACE SHOW CONTEXT
CCS TRACE SHOW OUTPUT

 
CHANGE PASSWORD (MLPP)
 
CONGESTION
 
CP SERVICE
CP SERVICE DAY
CP SERVICE NIGHT1
CP SERVICE NIGHT2

 
CRSQUERY
 
DBMS
DBMS CHECK BRIEF
DBMS CHECK FULL
DBMS CHECK KILL
DBMS CHECK ON
DBMS CHECK OFF
DBMS CHECK TIME <hour>
DBMS CLIENT
DBMS FLAG OFF
DBMS SAVE
DBMS STATUS

 
DBTAB
DBTAB <table id>
DBTAB <table id> <record id>

 
DGT TRACE
 
DIGITAL TRUNK STATISTICS
DTSTAT CLEAR <unit> <shelf> <slot> <hybrid>
DTSTAT READ <unit> <shelf> <slot> <hybrid>
DTSTAT READ <unit> <shelf> <slot> <hybrid> LAST <number of hours>

 
DISPLAY ASU INFO
DTSTAT
 
DUMPDSPBOOTINFO
 
EMBEDDED DIGITAL TRUNK DIAGNOSTICS
EDT
EDT Cancel Handoff
EDT Courtesy Handoff
EDT Delete
EDT Disable
EDT Enable
EDT Force Failback
EDT Force Failover
EDT Help
EDT Show
EDT Show Resiliency
EDT Trace

 
FAX LOG DISABLE  
FAX LOG ENABLE
 
FIRMWARE
FIRMWARE PLID <unit> <shelf>
FIRMWARE PLID <unit> <shelf> <slot>
FIRMWARE PLID <unit> <shelf> <slot> <circuit>
FIRMWARE PLID <unit> <shelf> <slot> <circuit> <channel>
FIRMWARE KILL ALL
FIRMWARE KILL PLID <unit> <shelf>
FIRMWARE KILL PLID <unit> <shelf> <slot>
FIRMWARE KILL PLID <unit> <shelf> <slot> <circuit>
FIRMWARE KILL PLID <unit> <shelf> <slot> <circuit> <channel>

 
FMAUSERCONFG
FMAUSERCONFIG GET
FMAUSERCONFIG SET ARFAP ENABLED
FMAUSERCONFIG SET ARFAP DISABLED
FMAUSERCONFIG SET POLLING ENABLED
FMAUSERCONFIG SET POLLING DISABLED

 
FORMPRINT
FORMPRINT <form name>
FORMPRINT <form name> /ALL
FORMPRINT <form name> /ALL /COPIES n
FORMPRINT <form name> /ALL /PORT <port name>
FORMPRINT <form name> /ALL /PORT <port name> /COPIES n
FORMPRINT <form name> /COPIES n
FORMPRINT <form name> /COPIES n /PORT <port name>
FORMPRINT <form name> /INSTANCE n
FORMPRINT <form name> /INSTANCE n /COPIES n
FORMPRINT <form name> /INSTANCE n /PORT <port name>
FORMPRINT <form name> /INSTANCE n /PORT <port name>COPIES n
FORMPRINT <form name> /PORT <port name>
FORMPRINT /KILL

 
HANDOFFSERVICE SHELL COMMANDS
hsHelp
hsShowIcps
hsShowSets
hsHandoff
hsHandback
hsPushback
hsDebug
hsTrace

 
HISTORY
HISTORY DELETE [EXT yyyy] | ALL
HISTORY DELETE ALL

 
HST
HST COURTESY HANDOFF
HST CANCEL HANDOFF
HST STATUS HANDOFF

 
HTMLAPPUPGRADE
INET STAT SHOW
IPN DNS
IPN DNS Del
IPN DNS NSLookup
IPN DNS Show

 
LAYER 2
L2 PoEStatus
L2 Stat Maclist
L2 Stat Port
L2 Stat Spanning Tree
L2 Stat Switch
Note: Layer 2 commands are not applicable to MCD for Industry Standard Servers (ISS) since Layer 2 switching is performed by an external Layer 2 switch.

 
LANGUAGE ADD
LANGUAGE ADD <language> SETS DEFAULT FROM *.LANGSEL
LANGUAGE ADD <language> SETS AUX1 FROM *.LANGSEL
LANGUAGE ADD <language> SETS AUX2 FROM *.LANGSEL
LANGUAGE DISPLAY
LANGUAGE DISPLAY SETS DEFAULT
LANGUAGE DISPLAY SETS AUX1
LANGUAGE DISPLAY SETS AUX2
LANGUAGE SELECT
LANGUAGE SELECT <language> SETS DEFAULT FROM *.LANGSEL
LANGUAGE SELECT <language> SETS AUX1 FROM *.LANGSEL
LANGUAGE SELECT <language> SETS AUX2 FROM *.LANGSEL

 
LOAD
LOAD <unit/module>
LOAD IPDevice <1,2...700>
LOAD IPDevice <1> TO <700>
LOAD CONTROLLER

 
LOCATE
LOCATE AGENT <agent identifier>
LOCATE ALL FREE DN <dnmin> TO <dnmax>
LOCATE ALL FREE PLID <card type> <unit>
LOCATE ALL FREE PLID <card type> <unit> <shelf>
LOCATE ALL FREE PLID <card type> <unit> <shelf> <slot>
LOCATE ALL FREE PLID <card type> <unit> <shelf> <slot> <circuit>
LOCATE ALL FREE PLID <card type> <unitmin> TO <unitmax>
LOCATE EXTENSION <extension number>
LOCATE FEATURE EXT <extension number>
LOCATE FEATURE HUNT_GROUP <number>
LOCATE FEATURE PLID <unit> <shelf> <slot>
LOCATE FEATURE PLID <unit> <shelf> <slot> <circuit>
LOCATE FIRST FREE DN <dnmin> TO <dnmax>
LOCATE FIRST FREE PLID <card type> <unit>
LOCATE FIRST FREE PLID <card type> <unit> <shelf>
LOCATE FIRST FREE PLID <card type> <unit> <shelf> <slot>
LOCATE FIRST FREE PLID <card type> <unit> <shelf> <slot> <circuit>
LOCATE FIRST FREE PLID <card type> <unitmin> TO <unitmax>
LOCATE GROUP_REPORTING_NUM <number>
LOCATE HOT_DESK_USER ALL
LOCATE HOT_DESK_USER TARGETS
LOCATE HOT_DESK_USER ACTIVE
LOCATE HOT_DESK_USER INACTIVE
LOCATE IP_LICENSE DEVICE_ONLY
LOCATE IP_LICENSE PENDING_USER
LOCATE IP_LICENSE SUMMARY
LOCATE NUMBER <number>
LOCATE MOBILE_DN ALL
LOCATE MOBILE_DN TARGETS
LOCATE MOBILE_DN ACTIVE
LOCATE MOBILE_DN INACTIVE
LOCATE PATH_REPORTING_NUM <number>
LOCATE PLID <unit> <shelf> <slot>
LOCATE PLID <unit> <shelf> <slot> <circuit>
LOCATE PLID <unit> <shelf> <slot> <circuit> <channel>
LOCATE REMOTE_DN <number>
LOCATE TENANT
LOCATE TENANT <number>
LOCATE TRUNK <trunk number>

 
LOGSYS
LOGSYS ATTRIBUTES <logname>
LOGSYS CANCEL P <logname>
LOGSYS PRINT <logname>
LOGSYS PRINT <logname> ALL
LOGSYS READ <logname> ALL
LOGSYS READ <logname> ALL MATCH <string>
LOGSYS READ <logname> INTO <filename> ALL
LOGSYS READ <logname> INTO <filename> ALL MATCH X
LOGSYS READ <logname> NEWEST X
LOGSYS READ <logname> NEWEST X MATCH <string>
LOGSYS READ <logname> INTO <filename> NEWEST X
LOGSYS READ <logname> INTO <filename> NEWEST X MATCH X
LOGSYS READ <logname> OLDEST X
LOGSYS READ <logname> INTO <filename> OLDEST X
LOGSYS READ <logname> INTO <filename> OLDEST X MATCH X
LOGSYS SIZE <logname> RAM <number of bytes>
LOGSYS SIZE <logname> FILE <entry count>

 
MESSAGE
MESSAGE REMOTE
MESSAGE SUBSYSTEM

 
MIGRATION PRECHECK
MIGRATION STATUS
MIGRATION SUMMARY

 
MOVE
MOVE ADD <Lastname, Firstname> TO <extension number>
MOVE DELETE <Lastname, Firstname> FROM <extension number>
MOVE RENUMBER <old number > TO <new number>
MOVE SWAP <first number > WITH <second number>
MOVE USER <first number> TO <second number>

 
NETSYNC
NETSYNC SETSOURCE <source number>
NETSYNC SETSOURCE AUTO
NETSYNC SETSOURCE FREERUN
NETSYNC STATE
NETSYNC SUMMARY <number>
NETSYNC SUMMARY <number> LAST <number of hours>

 
PCM
PCM STATUS RX <link>
PCM STATUS TX <link>
PCM TOTALS

 
PENDING CHANGES
PENDING CHANGES DELETE
PENDING CHANGES DISPLAY ALL
PENDING CHANGES DISPLAY COUNT
PENDING CHANGES DISPLAY NEW <number>
PENDING CHANGES GENERATE <string> BLANK
PENDING CHANGES GENERATE <string> <string>
PENDING CHANGES GENERATE BLANK BLANK
PENDING CHANGES GENERATE BLANK <string>

 
PING
PMS
PMS TRACE DISABLE
PMS TRACE ENABLE
PMS STATE

 
PORT DISABLE (MLPP)  
PORT ENABLE (MLPP)
 
PROGRAMMED FAILBACK
 
PROGRAMMED REBOOT
PROGRAMMED REBOOT COURTESY ON
PROGRAMMED REBOOT COURTESY OFF
PROGRAMMED REBOOT DISPLAY
PROGRAMMED REBOOT RESOURCE RECOVERY ON
PROGRAMMED REBOOT RESOURCE RECOVERY OFF
PROGRAMMED REBOOT RESOURCE RECOVERY <hh:mm:ss>
PROGRAMMED REBOOT SCHEDULE ON
PROGRAMMED REBOOT SCHEDULE OFF
PROGRAMMED REBOOT SCHEDULE <DAILY> <hh:mm:ss>
PROGRAMMED REBOOT SCHEDULE <day-of-week> <hh:mm:ss>
PROGRAMMED REBOOT SCHEDULE MONTHLY <week # [1-4]> <day-of-week> <hh:mm:ss>
PROGRAMMED REBOOT SCHEDULE INTERVAL <interval in weeks [1-52]> <MMM> <day-of-month> <hh:mm:ss>

 
PROGRAMMED SERVICE
PROGRAMMED SERVICE SCHEDULE NIGHT1 DAILY <hh:mm:ss>
PROGRAMMED SERVICE SCHEDULE NIGHT1 ON/OFF
PROGRAMMED SERVICE SCHEDULE NIGHT2 DAILY <hh:mm:ss>
PROGRAMMED SERVICE SCHEDULE NIGHT2 ON/OFF
PROGRAMMED SERVICE SCHEDULE DAY DAILY <hh:mm:ss>
PROGRAMMED SERVICE SCHEDULE DAY ON/OFF
PROGRAMMED SERVICE SCHEDULE ON/OFF
PROGRAMMED SERVICE DISPLAY

 
PROM
PROM <unit> <shelf> <slot>

 
PROCESS STATUS
READDATETIME
READDATETIME

 
REMOVE COURTESY DOWN
REMOVE COURTESY DOWN <unit> <shelf> <slot> <circuit>
REMOVE COURTESY DOWN EXTENSION <extension number>

 
RESET
RESET SYSTEM
RESET APC
RESET PASSWORD (MLPP)
RESET USERNAME (MLPP)

 
RESOURCES
RESOURCE <unit> <shelf> <slot> <circuit or hybrid>
RESOURCE <unit> <shelf> <slot> <circuit or hybrid> <channel>
RESOURCE XNET <trunk>

 
RESTART CALLSERVER
 
RETURN TO SERVICE
RTS <unit> <shelf> <slot>
RTS <unit> <shelf> <slot> <circuit or hybrid>
RTS <unit> <shelf> <slot> <circuit or hybrid> <channel>
RTS EXTENSION <extension number>
RTS TRUNK GROUP <group number>
RTS XNET ALL
RTS XNET ALL IP
RTS XNET ALL ISDN
RTS XNET ICP <ICP number>
RTS XNET ICP <ICP number> IP
RTS XNET ICP <ICP number> ISDN

 
RMESSAGE
RMESS VERIFY PBX <pbx number> LAN
RMESS VERIFY PBX <pbx number> PPP

 
ROUTESHOW
 
SET THRESHOLDS
SET THRESHOLDS < alarm category> <minor threshold> <major threshold> <critical threshold> 

 
SHOW
SHOW FAULTS ALARMS
SHOW FAULTS <alarm category>
SHOW PRINT
SHOW PRINT <printer name>
SHOW PRINT ALL
SHOW STATUS <alarm category>
SHOW STATUS ALARMS
SHOW STATUS ALARMS ALL
SHOWDSPSTATUS

 
SHUTDOWN
 
SIP
BUSY PEER < PEER_NAME>
BUSY FORCE PEER < PEER_NAME>
RTS PEER < PEER_NAME>
LINK STATE PEER < PEER_NAME>
LINK STATE ALL
LINK STATUS
SHOW ACTIVE ALL
SHOW ACTIVE PEER <PEER_NAME>
SHOW ACTIVE PROFILE <PROFILE_NAME>
SNMP COMMON STATS SUMMARY
SNMP OTHER COMMON STATS
SNMP STATS METHOD < METHOD_NAME>
SNMP TIMERS CONFIGURATION
SNMP COMMON CONFIGURATION
SNMP PORT CONFIGURATION
SNMP SUPPORTED METHODS
STATS PROFILE <PROFILE_NAME>
STATS ALL
SIP REGISTRAR CONFIG
SIP REGISTRAR STATS
SIP REGISTRAR CONTACTS ALL
SIP REGISTRAR CONTACTS <USER_NAME>
SIP MWI STATS
SIP MWI STATS CLEAR
SIP MWI SUBSCRIBER INFO ALL
SIP MWI SUBSCRIBER INFO <CONTACT NAME>
SIP URI TRANS DEBUGON
SIP URI TRANS DEBUGOFF
SIP URI TRANS LIST
SIP URI TRANS SORTURI
SIP UIR TRANS SORTNUM

 
SLOTALLINFO
 
STATE
STATE <unit>
STATE <unit> <shelf>
STATE <unit> <shelf> <slot>
STATE <unit> <shelf> <slot> <circuit or hybrid>
STATE <unit> <shelf> <slot> <circuit or hybrid> <channel>
STATE EXTENSION <extension number>
STATE MLS <unit> <shelf> <slot> <circuit or hybrid>
STATE TRUNK GROUP <group number>
STATE TRUNK GROUP <group number> TRAFFIC
STATE TRUNK GROUP <group number> VIRTUAL
STATE TRUNK GROUP <group number> ALL
STATE XNET ICP <ICP number>
STATE XNET ALL
STATE XNET ALL IP
STATE XNET ALL ISDN
STATE XNET TRUNK <trunk number>
STATE XNET LINK <link number>

 
SWAP
Note: the SWAP command is not applicable to MCD for ISS.

 
SYSTEM TOTALS
 
TEST
TEST <cabinet> <shelf> <slot>
TEST <cabinet> <shelf> <slot> SEIZE
TEST <cabinet> <shelf> <slot> <circuit>
TEST <cabinet> <shelf> <slot> <circuit> CONTINUOUS
TEST <cabinet> <shelf> <slot> <circuit> SEIZE
TEST <cabinet> <shelf> <slot> <circuit> UNTIL FAIL
TEST <cabinet> <shelf> <slot> <hybrid>
TEST <cabinet> <shelf> <slot> <hybrid> <channel>
TEST <cabinet> <shelf> <slot> <hybrid> <channel> CONTINUOUS
TEST EXTENSION <extension number>
TEST TRUNK GROUP <group number> TRAFFIC
TEST UNTIL FAIL

 
TRACERT
RTC <ip address> /HOPS n /WAIT n
IPSET <ip address> to <ip address> /HOPS n /WAIT n

 
TRAFFIC
TRAFFIC DELETE <MMM - dd hh : mm>
TRAFFIC FILES
TRAFFIC PRINT <MMM - dd hh : mm>
TRAFFIC STATUS
TRAFFIC STOP

 
TYPE
TYPE *.DR.LOGFILE_1

 
UPGRADEBOOTROM
UPGRADEBOOTROM RTC
UPGRADEBOOTROM E2T
UPGRADEBOOTROM ALL
UPTIME

 
VERSION
 
VOICE MAIL
 
WHERE
 
WRITEDATETIME
WRITEDATETIME <year> <month> <day> <day-of-week> <hour> <minute> <second>